AIOps stands for using Artificial Intelligence in IT
Operations. AIOps is adopted by organizations to deliver tangible business
outcomes. Artificial Intelligence for IT operations implies the implementation of
true Autonomous Artificial Intelligence in ITOps, which needs to be
adopted as an organization-wide strategy.
Thus, the implementation of AIOps requires evaluation and
assessment of your organization’s current maturity state, existing landscape,
processes, and more. This blog hereby focuses on 4 levels of maturity in
AIOps adoption. Assessing an organization against each of these levels helps in
achieving the goal of TRUE Artificial Intelligence in IT Operations.
Below enlisted is a gist of these levels –
·
- Level 1 – Knee Jerk - Events, logs are generated in silos and collected from various applications and devices in the infrastructure. The engineering teams work in silos, not aware of the business impact that these alerts could potentially create. Here, operations are very reactive which could cost the organization millions of dollars.
- Level 2 – Unified – Organisations have integrated all events, logs, and alerts into one central locale. SOPs have been adjusted since the process is unified, but this is still reactive incident management.
- Level 3 – Intelligent - Machine Learning algorithms (either supervised or unsupervised) have been implemented on the unified data to derive insights. If Mean Time To Resolve (MTTR) an incident has been reduced by automated identification of the root cause, then the organization has attained level 3 maturity in AIOps.
- Level 4 – Predictive & Autonomous – The highest level of maturity of AIOps is this level. If incidents and performance degradation of applications can be predicted by leveraging Artificial Intelligence, it implies improved application availability. Level 4 is a shift in IT operations – moving operations entirely from being reactive, to becoming proactive.
Zero Incident Framework (ZIF) provides for the best AIOps product tools and products. It is developed by GAVS Technologies. It uses AI to
maintain the IT Operations of a business along with ensuring zero downtime.
Read this blog to know more.
