Business services are a set of business activities delivered to an outside party, such as a customer or a partner. Successful delivery of business services depends on several IT services. An IT business service that would support “order to cash”, as an example could be “supply chain service”, that can be delivered by an application like SAP, with the customer of that service being an employee using the application to perform customer-facing services. A business service is not only an application the end-user sees, but also the entire chain that supports the delivery of the service, including physical and virtualized servers, databases, and many more.
A failure in any of these can affect the
service – and therefore IT organizations have an up-to-date view of these
components and of how they work together.
The technologies
for Social Networking, Mobile Applications, Analytics, Cloud (SMAC), and
Artificial Intelligence (AI) are redefining the business and their services.
Their widespread usage is changing the business landscape, increasing
reliability and availability.
Availability versus
Reliability
Reliability is the measure of how long a business service performs its function, whereas on the
another hand availability is the measure of the percentage of time a business
service is operable.
Service reliability
can be the follows:
- Probability
of success
- Durability
- Dependability
- Quality
over time
- Availability
to perform
Recognizing the
importance of reliability, Google initiated Site Reliability Engineering
(SRE) practices with a mission to protect, provide for, and progress the
software and systems behind all of Google’s public services — Google Search,
Ads, Gmail, Android, YouTube, and App Engine.
Zero Incident Framework (ZIF) enables
proactive detection and remediation of the incident and is, available in two
versions to evaluate and experience the power of AI-driven Business Service
Reliability:
- · ZIF Business Xpress
- · ZIF Business
r Read this entire blog by the best digital transformation company in the USA - ZIF.AI here - https://zif.ai/growing-importance-of-business-service-reliability/
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